7 Useful Tips for Dentists on What to do if Your Practice Gets an Audit
The first tip we would give on what to do if your practice gets an audit is to: not freak out. Running a dental practice is never a simple job and understandably being audited can make it more complicated than ever. Instead of panicking and making a mess of things, your focus should be to minimize the amount of stress you experience during this process. These 7 tips will tell you exactly what to do if your practice gets an audit. Before we jump into things however, we’d encourage you to checkout our other article on: How to Prevent Dental Practice Audits. This article may be a good resource to prevent a practice audit from happening before it’s too late. Now that you have that resource, let’s jump into what you can do should an audit actually occur.
Tip 2 – Speak To Your Records Manager
You should get in touch with your records manager as soon as possible and let them know that an audit is going to be conducted. They should have experience with this type of thing and they will prepare you for what is to come. This includes gathering any useful information and making sure that any glaring issues are resolved.
Tip 3 – Provide A Comfortable Place For Auditors
Since you are probably unaware of what to do if your practice gets an audit, you may not have considered the idea that they will need a comfortable place to work. Auditing a practice is a serious undertaking that requires tedious work. Making them comfortable will ensure that they are not more worried about how they feel than they are about completing the task at hand and being objective. If you’re confident with your records creating comfortable working environment for the auditors is in your best interest to expedite the entire process of them doing their work and getting out of your hair.
Tip 4 – Get In Touch With Your EHR Vendor
These days, most practices use electronic records most of the time. This can create a real advantage. It is possible that the software you use has insights and reporting features that will take care of some of the difficult parts of the audit process. The more help you can get, the less likely you are to feel like you are in over your head.
Tip 5 – Perform A Self/Practice Audit
While this is not a common occurrence, there are occasions when auditors make errors that lead to payment errors being made. To avoid something like this, you should perform a test audit prior to the time when someone is scheduled to come in and begin the process. Not only will this help your company in the event you uncover some discrepancies, but it will give you an idea of what to expect when the auditor arrives. Needless to say, if there’s anything that comes up that you weren’t expecting you’ll want to fix it before the real auditor comes into your office so everything goes smoothly. Learn more about performing a practice audit for your practice in this article.
The Most Useful Tips on What to do if Your Practice Gets an Audit
Tip 6 – Speak With The Auditor Directly
There are different reasons why dental practice audits are performed. Sometimes it is because a violation has occurred and other times it is a random way to perform checks and balances. Knowing why your company is the subject of an audit will give you a better idea of how to prepare.
Make sure that you are a complete professional when communicating with the auditor(s). The last thing you want to do is showcase nervousness and/or defensiveness. This may give them the idea that you have something to hide and they may not be as forthcoming with you. Again, ensuring that the process they have to go through is simple and easy will expedite things and allow you to get back to doing what you love.
Tip 7 – Read Everything Carefully And Act Accordingly
You cannot discuss what to do if your practice gets an audit without mentioning being thorough. The best way to do this would be to read any correspondence you receive and respond with anything requested. For instance, if you are asked to provide purchase orders, invoices and/or medical records, submit everything you have available. Offering less than you were told to supply will make the process longer than it has to be. This is also a great way to arouse suspicion and make auditors move forward with the impression that you are being less than honest.
Summary of: What to do if Your Practice Gets an Audit
While no one likes the idea of being audited, being unprepared can make things worse than ever. The best way to approach the situation is to relax, communicate with your finance team, prepare all of the necessary documents and be as communicative and helpful as you can with the auditors. This can make a world of difference and increase the likelihood of a positive outcome.